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Account Manager (Mandarin - English - Spanish)

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<p><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d"> Job Title: </strong>Account Manager – Ocean Freight, Drayage & Warehousing<strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d"><br> Location: </strong>Remote (Open to LATAM talent around the world)<strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d"><br> Employment Type: </strong>Full-Time</span></p><ul><li><p><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d">Base Salary: </strong>$2,500 – $3,500 USD per month (based on experience)</span></p></li><li><p><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d">Working Hours: </strong>3:00 PM – 11:00 PM Mountain Time (MST)</span></p></li></ul><h4><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d">About the Role</strong></span></h4><p><span>We are seeking a highly skilled and multilingual Account Manager to manage and grow client relationships across our China-based accounts. This role is critical in ensuring seamless coordination across ocean freight, drayage, and warehousing operations while delivering an exceptional client experience.</span></p><p><span>The ideal candidate brings deep logistics expertise, strong cross-cultural communication skills, and the ability to proactively manage complex supply chain needs.</span></p><h4><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d">Key Responsibilities</strong></span></h4><ul><li><p><span>Serve as the primary point of contact for China-based clients, managing day-to-day communication and long-term relationship growth</span></p></li><li><p><span>Coordinate end-to-end logistics operations including ocean freight, drayage, and warehousing services</span></p></li><li><p><span>Ensure timely and accurate shipment execution, troubleshooting issues and providing proactive updates to clients</span></p></li><li><p><span>Collaborate with internal teams (operations, customs, warehouse, carriers) to ensure service excellence</span></p></li><li><p><span>Monitor shipment milestones, KPIs, and service-level agreements (SLAs)</span></p></li><li><p><span>Identify opportunities to upsell or expand services within existing accounts</span></p></li><li><p><span>Resolve escalations efficiently while maintaining strong client trust</span></p></li><li><p><span>Maintain detailed records in CRM and internal systems</span></p></li><li><p><span>Provide regular reporting on account performance, volumes, and client feedback</span></p></li></ul><h4><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d">Qualifications</strong></span></h4><ul><li><p><span>Language Requirements: Fluent in Mandarin, English, and Spanish (written and spoken) – mandatory</span></p></li><li><p><span>Experience: 1+ years of experience in logistics, specifically in ocean freight, drayage, and/or warehousing</span></p></li><li><p><span>Proven experience managing international client accounts, preferably with China-based customers</span></p></li><li><p><span>Strong understanding of global supply chain operations, incoterms, and shipping documentation</span></p></li><li><p><span>Experience working with freight forwarders, NVOCCs, or 3PL providers is highly preferred</span></p></li><li><p><span>Excellent problem-solving and organizational skills</span></p></li><li><p><span>Ability to manage multiple shipments and accounts simultaneously in a fast-paced environment</span></p></li><li><p><span>Proficiency in CRM systems and logistics software platforms</span></p></li></ul><h4><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d">Key Competencies</strong></span></h4><ul><li><p><span>Cross-cultural communication and relationship management</span></p></li><li><p><span>Attention to detail and operational accuracy</span></p></li><li><p><span>Proactive mindset with strong ownership of accounts</span></p></li><li><p><span>Ability to navigate ambiguity and resolve logistical challenges quickly</span></p></li><li><p><span>Commercial awareness and client growth mindset</span></p></li></ul><h4><span><strong id="docs-internal-guid-bba8ed59-7fff-50cd-7cb7-f322c800841d">Why Join Us</strong></span></h4><ul><li><p><span>Be part of a growing, international logistics company with strong exposure to China–LATAM trade lanes</span></p></li><li><p><span>Work in a dynamic environment where your impact on client success is highly visible</span></p></li><li><p><span>Collaborate with a global team across multiple time zones</span></p></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...