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Bilingual Medicare Sales & Retention Agent (BCCA081726)

May 2, 2026

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Company Overview <img src="https://selectquoteinc.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=106&hashed=995862357" alt="" width="880" height="110"> More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role Bilingual Customer Care Agent (Unlicensed)Job Summary: One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients.<ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season. Top agents make well over $85k annually with unlimited growth potential.</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location</li></ul> Essential Duties and Responsibilities: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role.</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. </li></ul> Skills/Abilities: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Strong Work Ethic and Ability to Build Client Relationships</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Solutions focused Mindset </li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Propensity to Advocate for Consumers and Be a Sales Team Liaison </li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Recent Technology Skills & the Ability to Multi-Task</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Coachability & Adaptability </li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Positivity & Effective Communication Skills</li></ul> Education and Experience: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Recent insurance or call center experienced preferred</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Sales experience beneficial but not required</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">High school diploma or GED required</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Ability to complete AHIP certification and additional onboarding requirements by a given deadline</li></ul> Requirements: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif; font-weight: bold;">Fluent in both English and Spanish (writing, reading, and speaking)</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Prolonged periods of sitting at a desk and working on a computer</li><li style="font-size: 11pt; font-family: verdana, geneva, sans-serif;">Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date</li></ul> SelectQuote Core Values: Service: We create positive customer experiences. Entrepreneurship: We create, innovate, & take risks. Leadership: We build & invest in high-performing teams. Empowerment: We embrace a changing environment. Courage: We challenge the status quo & drive continuous improvement.Teamwork: We help, support, & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?