Customer Engagement Liaison, US Kidney - Central

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Job Description

General Summary

The Customer Engagement Liaison (CEL) - Central, US Kidney is an extension of the marketing team and responsible for identifying and driving engagement with key nephrology stakeholders, primarily healthcare providers (HCPs) in relation to commercial programming such as speaker bureaus, advisory boards, congresses, and regional insights meetings. The CEL supports current/future indications in IgA nephropathy (IgAN) and APOL1-mediated kidney disease (AMKD) and other potential kidney diseases. Vertex CELs work with key nephrology stakeholders in their assigned territory to collect insights and derive knowledge with an overall goal of informing the development and evolution of the marketing and brand strategy. They will drive advocacy of the U.S. Commercial Kidney portfolio with National/Regional key nephrology stakeholders and HCPs and implement cross-functional stakeholder engagement plans across a range of commercial activities as stated above.

We are seeking a candidate with nephrology experience who has a strong track record in US commercial roles and the ability to thrive in a fast-paced launch environment. This position resides within the marketing function and reports to the Director, Customer Engagement Liaison Lead. CELs will be responsible for working cross-functionally with US Marketing, Sales, Market Access and Medical Affairs to shape and develop customer engagement strategies, execute prioritized tactics, generate actionable insights, address customer needs, anticipate market trends and uncover competitive intelligence, ensuring delivery against business objectives. The candidate must live in the territory and within proximity of an airport. Specific territory footprint may evolve over time.

Key Duties and Responsibilities

  • Own and lead the development of impactful commercial engagement plans with key nephrology stakeholders, primarily HCPs, that inform brand strategy and messaging in close collaboration with cross functional colleagues in the field and at headquarters
  • Identify and monitor market trends and insights into current and future treatment patterns that may impact the commercial uptake and strategize solutions that will maximize commercial efforts
  • Identify, build, and manage relationships with key nephrology stakeholders, primarily HCPs, in relation to commercial programming such as speaker bureaus, advisory boards, congresses, and regional insights meetings
  • Partner with HCPs on commercial speaker bureau activities to ensure successful execution of events with audiences, including attending events, training and evaluating speakers, and providing feedback to optimize future presentations
  • Lead commercial regional insights meetings through identification and engagement of key advisors
  • Nominate potential new members and support commercial advisory boards and strategic council activities and meetings
  • Plan and execute national and regional conferences with a focus on setting up meaningful, strategic commercial HCP engagements for senior leaders
  • Work with HCPs to gain and synthesize feedback in support of commercial projects
  • Deliver key customer insights on commercial strategy, tactics, messaging, and program execution in partnership with marketing and other headquarter based teams
  • Collaborate with other field-based roles (sales, medical, access, etc.) to optimize engagement and maximize insight generation
  • Model and instill a culture of compliance focused on ethics and integrity in all we do

Required Education and Experience

  • Bachelor's degree
  • Typically requires 8 years of experience in healthcare / biopharmaceuticals, or an equivalent combination of experience and education
  • Nephrology experience
  • Previous experience as a Thought Leader Liaison or Regional Marketing Lead
  • Rare disease / specialty product launch experience

Required Skills

  • Customer focus with strong knowledge of HCP engagement practices
  • Clinical, technical, and scientific aptitude in complex disease states
  • Demonstrated ability to execute against strategic and tactical plans under short timelines
  • Highly effective communication skills (verbal, written, presentation)
  • Self-driven with strong organizing and planning skills
  • Highly collaborative with the ability to manage multiple projects simultaneously

Travel Requirements

  • Approximately 60-80% domestic travel throughout the US, some weekends included
  • Valid driver's license and in good standing

Pay Range:

$152,800 - $229,200

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at

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Top 25 Common Interview Questions and Answers

To get a job means you must be ready for an interview. Most people get confused about how they should face an interview to impress the employer. The fact cannot be ignored that landing an interview is no less than a huge achievement as we know how competitive today’s world is. Clearing an interview means you would be securing the job. It does not matter if you are a fresh graduate, are supposed to transition your career, or believe to have a higher position, preparing for an interview is important indeed.

Here, we are going to share the top 25 highly common interview questions along with tips as well as sample answers to help you stand out from others in today’s highly competitive job market in the USA.

1. Give me your introduction in short.

This is the most common questions asked by every interviewer. The fact cannot be ignored that it irritates sometimes as well. But the fact cannot be ignored that it is important as well to fetch important information about an employee.
“Myself ....(your name)…. and I hold a degree in ……….(your field name)……… from…..(university name)... .over….(duration of your). I hold experience in ….(respective field)... .specialized in ….(share your genre)... .Currently, I am working on a project and received positive reviews from the employer.

2. Describe your excellent achievement in your job career.

My greatest achievement was leading a team to do a prominent project within a stipulated time and budget. And that project set our company different from its competitors among our clients.

3. What are the reasons to work with us?

Upon asking this question, you should emphasize that you are aware of the company’s profile and adhere to align your values with theirs. I have always admired this company because of its sustainability and innovation factors. I will keep working with you and contribute to taking it to the next level.

4. Reasons to quit your last job.

The reason to quit my last job is to seek more new challenges and opportunities for growth. I want to hone my skills in a new environment. I believe in keeping going on with new challenges as I think that comfort zone eradicates your creativity.

5. What about your strengths?

Here, you need to be smart and relevant both at the same time. Problem Solving is one of my key strengths. I believe in focusing on the solution and can improve your efficiency by 20% by introducing strategic solutions.

6. What is your weakness?

I believe in doing every work with so much perfection and it takes me slow sometimes. However, I am trying to balance quality and efficiency by dividing my attention towards goals and deadlines.

7. Why should we hire you?

With my huge experience in …………. And holding a proven track record of delivering projects within time, I believe in my ability to cater to your team effectively. Moreover, I believe in giving the best to my work as it brings personal satisfaction to me.

8. In your previous company, what prominent challenges did you face, and how did you deal with them?

In my previous company job profile, we faced a sudden budget cut and delivered a project within the stipulated time with no huge team. I led my team and accomplished that project within that limited budget and time without compromising project quality. Accomplishing a project within a limited budget always makes me feel proud.

9. What is your ideal way to tackle stress and pressure?

I believe in being organized and prioritizing tasks. Once you know how much time you need to give to a particular task, it helps to cut down on high pressure. I believe in making a strategy to get the most out of it. I believe in being calm under pressure.

10. What is your way to prioritize your work?

I believe in going with the deadlines and significance of the project to keep myself productive and free from stress. Moreover, I keep working on a progress tracker to keep boosting my energy.

11. Things that motivate you.

Solving complex issues is what keeps me motivated and seeing the tangible results of my work. Moreover, dynamic as well as innovative environments always boost me up.

12. What is your way of handling criticism?

I always see criticism as a way to hone my skills and an opportunity to learn and grow. I always listen quite carefully and act accordingly to come up with satisfactory results.

13. Describe a time you worked in a team.

I collaborated with a diverse team in my last company to come up with a new marketing strategy. My role in that team was to integrate social media efforts resulting in 25% increased engagement.

14. What is your way of dealing with difficult coworkers?

I am a firm believer in addressing conflicts directly and professionally to come up with a solution. Open communication is my asset and understanding different perspectives to solve issues amicably.

15. Reasons to get this job?

This job sits well with my skills in this field as well as my passion for learning more about new things. I am excited to contribute and learn more in your company professionally.

16. How would you be handling multiple deadlines if given?

The simple thing from my perspective is to stay organized and divide the tasks into manageable steps. I believe in doing the work based on urgency and impact.

17. Tell us about the time you failed badly in your job.

Once I missed a significant deadline because of not being good at time management. This is how I learned about time management and being adhered to realistic goals to improve my planning skills in an ideal manner.

18. How do you see yourself outside of work?

I enjoy reading a lot related to my profession. Moreover, reading makes me calm too. Apart from that, hiking and roaming to peaceful places are my favorite things to do.

19. What are your salary expectations?

Following my research and the responsibilities of the role, I expect a salary in the range of $...... to $..... Though, I am open to knowing your side as well.

20. What do you expect from yourself in the next five years?

I am a keen learner and want to expand my knowledge by getting associated with your company. I want to take on more leadership responsibilities and contribute to achieving success in highly creative ways.

21. What do you think about the latest industry trends and changes?

I believe in keeping myself updated about the latest and ongoing industry trends and changes. I keep following the latest job profile e-newsletter; and also attend relevant webinars and conferences. Learning is a never-ending process.

22. How do you describe your ideal work environment?

For me an ideal work environment is all about having open communication and teamwork to achieve success, to learn more, and to have excellent professional growth.

23. How aware are you of our company?

I know this company has established itself as one of the prominent companies in today’s tech industry. It is known for its excellent solutions, creative ways, and commitment to sustainability. The current services and their success rate make this company completely different from others.

24. What skills can you add to this job?

I have been in this field for the past 5-6 years and hold huge experience identifying trends that lead to exceptional business growth. I am also good at communication and teamwork to make the most of it.

25. Do you have any questions for us?

Yes, I would like to know more about the team I would be working with. What sort of challenges are the team currently going through? What is about the career growth in this company?