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<h2><b><u><span>Company Overview</span></u></b></h2><p></p><p><span>Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</span></p><p>Position Purpose:<br><br>The Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client’s products and services.<br><br>Job Requirements:<br><br>• Professionally handle a high volume of incoming calls<br>• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above<br>• Ability to utilize and navigate multiple systems simultaneously<br>• Be dependable and meet all attendance requirements<br>• Resolve customer issues via one call resolution guidelines and/or escalated process<br>• Meet or exceed company and client performance metrics<br>• Maintain a balance between company policy and client benefit in decision making<br>• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers<br>• Responsible for call disposition or compiling and generating reports as required<br>• Ability to accept and embrace changes within the current business environment<br><br>Qualifications:<br><br>• 1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience<br>• Stable work history<br>• Professional appearance<br>• Strong detail orientation and excellent <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">communication/listening</span> skills<br>• Ability to pass all skill assessments including demonstrated experience with Microsoft applications<br>• Bilingual (Spanish/English) skills a plus<br>• Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens<br>• Strong decision making and analytical abilities<br>• Ability to identify customer needs and clearly articulate products and services<br>• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime<br>• Highly developed sense of integrity and commitment to customer satisfaction<br>• Meet all attendance and dependability requirements<br>• Ability to type a minimum of 30 WPM<br>• Be a team player</p><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...