Job Summary

Working as a Director of Operations, you will manage a large, multi-unit dining account for United Airlines Lounges.  You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation.  You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment.

Key Responsibilities: 

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client and guests
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.) 
• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account
• Serves as the representative/brand ambassador of the Flik team within the district and community; attends key client and community events 
• Ensures client needs are met and/or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes 
• Ensures consistent and fair administration of al policies and procedures

Required Qualifications:

• Educational minimum and work experience per USDA Professional Standards for the account(s)

Preferred Qualifications:

• Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, or hotel management
• Is well-versed in all aspects of foodservice management with a proven track record of success, preferably fine dining experience
• Lives near a National Airport such as ORD, EWR, IAD, etc
• Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusion mindset, and is proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office suite and POS software

Travel required in this position up to 70% of the year