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District Manager – Parts and Service

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Job Description:

  • Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
  • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
  • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
  • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
  • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
  • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
  • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
  • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
  • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
  • Resolve aftersales customer concerns.

Requirements:

  • Bachelor’s Degree or equivalent professional experience.
  • Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations.
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
  • Deep understanding of Dealership Service & Parts Operations, including Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, and Consultative selling techniques.
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

Benefits:

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Accounts
  • Retirement savings plan
  • Sickness and accident benefits
  • Life insurance
  • Paid vacation & holidays
  • Tuition assistance programs
  • Employee assistance program
  • GM vehicle discounts
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