<p><span style="font-size: 11pt;">At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.</span></p> <p></p><p><br></p><div> <h1 style="margin: 0.25in 0in 4pt; break-after: avoid; font-size: 20pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;"><strong><span style="font-size: 16.0pt; font-family: Aptos, sans-serif;">Microsoft AI Business Solutions (ABS) Solution Architect Leader</span></strong></span></h1> <h2 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"><span style="font-size: 14pt; font-family: Aptos, sans-serif; color: #000000;">Position Overview</span></h2> <p style="line-height: 15pt; margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="color: #000000;"><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">We are seeking a highly skilled and motivated </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">Microsoft AI Business Solutions (ABS) Solution Architect Leader</span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;"> to lead a team of Pre-Sales Solution Architects focused on the Microsoft Business Applications and AI stack. This role will own technical presales leadership across </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">Dynamics 365 Customer Engagement</span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">, </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">Power Platform</span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">, </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">Microsoft Copilot</span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">, </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">Copilot Studio</span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">, and </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">Microsoft Contact Center</span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;"> solutions.</span></span></p> <p style="line-height: 15pt; margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="color: #000000;"><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">The role will be responsible not only for presales execution, but also for </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">building scalable assets and accelerators</span></strong><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">, </span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">standardizing solution approaches, and </span><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">maintaining strong, productive relationships with Microsoft field teams</span></strong><strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;"> </span></strong><span style="font-size: 14.0pt; font-family: Aptos, sans-serif;">to drive joint pipeline and co-sell success.</span></span></p> <h2 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"><span style="font-size: 14pt; font-family: Aptos, sans-serif; color: #000000;">Key Responsibilities</span></h2> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">Team Leadership, Practice Development & Scale</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Lead, mentor, and grow a team of Microsoft ABS Solution Architects supporting presales and strategic pursuits.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Establish best practices, standards, and repeatable presales motions across Dynamics 365, Power Platform, Copilot, and Contact Center solutions.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Drive <strong><span style="font-family: Aptos, sans-serif;">asset and accelerator development</span></strong><strong> </strong>(e.g., reference architectures, demo environments, solution playbooks, proposal content, and reusable IP) to improve sales velocity and consistency.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Create and drive <strong><span style="font-family: Aptos, sans-serif;">multi-practice opportunities</span></strong><strong> </strong>by collaborating across CX, Data & AI, Azure, and Managed Services teams.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Partner closely with Delivery leadership to ensure solution designs are feasible, scalable, and aligned to delivery excellence.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Stay current on Microsoft product roadmaps, licensing changes, and industry trends to keep the practice market-leading.</span></li> </ul> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">Client Engagement & Sales Partnership</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Partner with sales leadership to uncover customer business challenges and map them to Microsoft AI Business Solutions.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Lead solutioning for complex opportunities, including executive-level presentations, whiteboarding sessions, and value-based storytelling.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Develop and deliver high-quality responses to RFPs and RFIs aligned to customer goals, Microsoft best practices, and competitive differentiation.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Act as a trusted advisor to clients, guiding them through modernization, AI adoption, and digital transformation journeys.</span></li> </ul> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">Solution Design, Architecture & Accelerators</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Architect scalable, secure, and cost-effective solutions using: </span></li> <ul type="circle" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Dynamics 365 Customer Engagement (Sales, Service, Field Service, Customer Insights)</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Power Platform (Power Apps, Power Automate, Power BI)</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Microsoft Copilot and Copilot Studio</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Microsoft Contact Center and integrations with third-party CCaaS platforms</span></li> </ul> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Develop <strong><span style="font-family: Aptos, sans-serif;">solution blueprints, accelerators, and reference architectures</span></strong> for common customer scenarios and industry use cases.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Own and evolve presales demos, frameworks, and accelerators that can be reused across pursuits to reduce cost and cycle time.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Design solutions that integrate Microsoft Business Applications with enterprise systems (ERP, data platforms, legacy applications).</span></li> </ul> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">Technical & Licensing Expertise</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Maintain deep technical and functional knowledge of the Microsoft Business Applications ecosystem.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Provide guidance on <strong><span style="font-family: Aptos, sans-serif;">Microsoft licensing, packaging, and cost optimization</span></strong>, including Dynamics 365, Contact Center, Power Platform, and Copilot.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Understand and articulate interoperability between Microsoft solutions and third-party platforms.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Enable the field with consistent messaging, solution positioning, and technical differentiation.</span></li> </ul> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">Microsoft Relationships & Co-Sell Leadership</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Establish, maintain, and grow strong relationships with <strong><span style="font-family: Aptos, sans-serif;">Microsoft field teams</span></strong>, including Account Executives, Solution Specialists, Product Group, and Partner Development Managers.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Act as the primary technical leadership interface to Microsoft for AI Business Solutions pursuits.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Support Microsoft <strong><span style="font-family: Aptos, sans-serif;">co-sell motions</span></strong>, joint account planning, pipeline reviews, and executive briefings.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Align practice priorities, assets, and accelerators with Microsoft strategic initiatives and GTM focus areas.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Represent the practice in Microsoft-sponsored events, enablement sessions, and strategic planning discussions.</span></li> </ul> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">CXO-Level Engagement & Advisory</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Build credibility and trust with C-suite executives by connecting Microsoft technologies to measurable business outcomes.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Translate complex technical concepts into executive-level value propositions and ROI-driven narratives.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Serve as a strategic advisor, helping clients navigate organizational, technical, and adoption challenges.</span></li> </ul> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">Collaboration, Communication & GTM</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Partner with Sales, Delivery, Marketing, and Alliances teams to align go-to-market strategies.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Clearly communicate technical concepts to both technical and non-technical audiences.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Contribute to thought leadership, internal enablement, and external-facing messaging.</span></li> </ul> <h3 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 14pt; font-family: Aptos, sans-serif; color: #0f4761; font-weight: normal;"><span style="color: #000000;">Market Awareness & Business Growth</span></h3> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Stay current on competitive offerings across CRM, low-code platforms, AI copilots, and contact center solutions.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Identify opportunities for upsell, cross-sell, and expansion by understanding customer maturity and roadmap alignment.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Use assets, accelerators, and Microsoft relationships to drive predictable, repeatable pipeline growth.</span></li> </ul> <h2 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"><span style="font-size: 14pt; font-family: Aptos, sans-serif; color: #000000;">Required Qualifications</span></h2> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">5+ years of experience leading presales or technical sales teams within a professional services or systems integrator environment. </span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Deep expertise in Microsoft AI Business Solutions, including Dynamics 365 CE, Power Platform, Copilot, and Microsoft Contact Center. </span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Strong experience leading RFP responses, solution presentations, and complex deal support. </span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Proven ability to engage, influence, and advise CXO-level stakeholders. </span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Demonstrated success standardizing presales motions and driving repeatable wins</span></li> </ul> <h2 style="line-height: 15pt; margin: 8pt 0in 4pt; break-after: avoid; font-size: 16pt; font-family: 'Aptos Display', sans-serif; color: #0f4761; font-weight: normal;"><span style="font-size: 14pt; font-family: Aptos, sans-serif; color: #000000;">Preferred Qualifications</span></h2> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Microsoft certifications (Dynamics 365, Power Platform, Azure, Copilot).</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Experience building and scaling presales <strong><span style="font-family: Aptos, sans-serif;">assets, accelerators, and IP</span></strong>.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Proven experience working directly with Microsoft field teams and alliance organizations.</span></li> <li style="line-height: 15pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: #000000;"><span style="font-size: 14pt; color: #000000;">Familiarity with competitive platforms (Salesforce, ServiceNow, Genesys, NICE, Five9, Talkdesk).</span></li> </ul> </div><p><br></p><p></p> <p><span style="font-size: 16px;">This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  </span></p> <p> </p> <p><span style="font-size: 16px;">Benefits available to eligible employees include the following: </span></p> <p><span style="font-size: 16px;">- Medical, dental, vision</span></p> <p><span style="font-size: 16px;">- tax-advantaged health care accounts</span></p> <p><span style="font-size: 16px;">- financial and income protection benefits</span></p> <p><span style="font-size: 16px;">- paid time off (PTO) and wellness time off.</span></p> <p> </p> <p><span style="font-size: 16px;">This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.</span></p> <p> </p> <p> </p> <p><strong style="font-size: 11pt;">About Us</strong></p> <p>TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.</p> <p> </p> <p>We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.</p> <p> </p> <p>TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.</p> <p> </p> <p>Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.</p> <p> </p> <p><span style="font-size: 10px;">#LI-Remote</span></p>