<figure><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/438ade27-9727-4171-ac9c-430eb52f1b54/original.png" alt="Join Us_Email Banner_Dark Green BG.png" title=""></figure><p><br><br>At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.</p><p>As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.</p><p>Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.</p><p></p><p><strong>Why Choose Corsearch?</strong></p><ul><li><p><strong>Innovative Solutions</strong>: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.</p></li><li><p><strong>Global Impact</strong>: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.</p></li><li><p><strong>Collaborative Culture</strong>: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.</p></li><li><p><strong>Mission-Driven Purpose</strong>: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.</p></li></ul><hr><p><strong>✅The Role</strong></p><p>As a second line Platform Support Analyst, you will be responsible for providing collaborative day-to-day support of business applications.</p><p>The Platform Support team will collaboratively provide global support including, but not limited to: Response and resolution of Incidents, Problems, and Service Requests via phone, ITSM portal, and email. This individual must be a clear candid communicator, highly motivated, emotionally intelligent, and have a proven track record of teamwork, execution, and customer-service</p><hr><p><strong>✅Responsibilities and Duties- </strong></p><ul><li><p>Collaborate with Platform Support peers to provide best-in-class customer service and support to internal and external customers for incidents, problems, and service requests</p></li><li><p>Support company products and applications (web and desktop applications implemented and used within the company)</p></li><li><p>Manage and coordinate urgent and complicated support issues</p></li><li><p>Determine root cause of issues and communicate appropriately to internal  customers</p></li><li><p>Work with Atlassian ITSM ticketing system and achieve Service Level Targets</p></li><li><p>Communicate clearly and efficiently with Platform Support team and other peers</p></li><li><p>Assist in and prepare Platform Support documentation</p></li></ul><hr><p><strong>✅Essential</strong></p><ul><li><p>Proficient Windows user with experience in administrating (Scheduler, Event Viewer, IIS)</p></li><li><p>Strong problem solving and customer-service skills are a must.</p></li><li><p>Strong ticket management and communication skills.</p></li><li><p>Strong ownership mentality.</p></li><li><p>Passionate about customer service and the customer journey.</p></li><li><p>Excellent leadership and mentoring skills.</p></li><li><p>Strong knowledge in scripting (any; Powershell, Python, C/C#, Go, Java, Javascript).</p></li><li><p>Strong knowledge in database querying (any; SQL, Elasticsearch).</p></li><li><p>Basic knowledge of web application architecture (Front-end, Back-end, APIs etc.)</p></li><li><p>Basic knowledge of cloud based infrastructure would be a plus (any; Azure, AWS, Google Cloud).</p></li><li><p>Basic knowledge of messaging brokers and queues would be a plus (any; Kafka, RabbitMQ)</p></li><li><p>Excellent English language communication skills, both verbal and written, with the ability to communicate effectively with a range of audiences</p></li><li><p>Excellent written & verbal communication, interpersonal, and presentation skills</p></li><li><p>Strong customer-service and problem-solving skills</p></li><li><p>Ability to work collaboratively in a geographically distributed team environment</p></li><li><p>Able to effectively prioritize work under pressure in a highly dynamic work environment</p></li><li><p>The natural ability to proactively reach out and facilitate communications</p></li><li><p>Strong desire to learn new technologies, techniques, and tools</p></li></ul><hr><p>Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.</p><p>We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, <span>criminal histories consistent with legal requirements</span> or any other protected characteristic.</p><p>Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.<br></p>