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Senior Benefits Consultant

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<p>Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer.</p> <p>At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: <em>"I'm so happy I never have to touch HR software again."</em> And: <em>"10x better than our former stack."</em> That's not just great software. That's great service, woven into the product itself.</p> <p>We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.</p> <p><strong>Here are some things you’ll do on the job:</strong></p> <ul> <li>Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage</li> <li>Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time</li> <li>Keep our systems current with the right health insurance information so nothing downstream breaks</li> <li>Communicate proactively with customers to resolve issues before they become problems</li> <li>Build and refine the internal processes that ensure no enrollment ever gets missed</li> <li>Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations</li> <li>Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal</li> </ul> <p><strong>You should have:</strong></p> <ul> <li><strong>An active Life & Health broker license. This is required to be considered for this role</strong></li> <li>Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups</li> <li>Exceptional detail orientation to help you build resilient systems and processes</li> <li>Deep customer empathy to default to what's actually best for the customer, not what's easiest for you</li> <li>Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English</li> <li>Be in the top 5% of your peers, and the people who've worked with you would agree</li> </ul> <p>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p> <p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.</p> <h4><strong>Our target new hire base salary ranges for this role are the following:</strong></h4> <ul> <li>US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: <strong>$121,700 - $152,100</strong></li> <li>US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: <strong>$109,500 - $136,900 </strong></li> </ul> <p>Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.</p> <p>We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound </a>on January 22, 2024. <br><br><a href="https://getcovey.com/nyc-local-law-144">[Please see the independent bias audit report covering our use of Covey for more information.]</a> </p> <p>#LI-RF1</p> <p> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...