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Senior Cloud Operations Engineer

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<div>We are Progress (Nasdaq: PRGS)  the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. </div><div>We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a <strong>Senior Cloud Operations Engineer </strong>and help us do what we do best: propelling business forward. </div><div> </div><div>At Progress, you’ll help build and run the cloud platform behind our next-generation Agentic RAG product operating at global scale and powering real-world AI experiences. This role is for a senior engineer who enjoys owning complex systems end to end, shaping how infrastructure is designed, secured, and operated across multiple clouds. You’ll work hands-on with modern cloud, Kubernetes, and GitOps practices, collaborate closely with product and engineering teams, and have a direct impact on the reliability, scalability, and security of an AI-powered platform used by customers worldwide. </div><div> </div><div><strong>In this role, you will:</strong></div><div><ul><li>Own and operate the cloud infrastructure that powers Progress Agentic RAG across multiple cloud providers and regions.</li><li>Design and run production-grade, multi-cloud platforms using Infrastructure as Code and GitOps principles.</li><li>Lead our GitOps-driven infrastructure workflows, ensuring reliable, secure, and auditable changes.</li><li>Operate and scale Kubernetes environments globally, supporting highly available, secure, and scalable workloads.</li><li>Enable platform and infrastructure delivery through modern CI/CD and automation practices.</li><li>Design and maintain secure, zero-trust networking and identity models across cloud and on‑prem environments.</li><li>Build and evolve monitoring, incident response, and operational readiness for a 24/7 production platform.</li><li>Collaborate with engineering, security, and product teams to continuously improve reliability and developer experience.</li><li>Mentor engineers and help define infrastructure standards, documentation, and best practices. </li></ul></div><div><strong>Your background:</strong></div><div> </div><div><strong>Technical skills </strong></div><div><ul><li>Strong experience designing and operating cloud or platform infrastructure at scale, including high availability, security, and disaster recovery.</li><li>Deep hands-on expertise with Terraform and Infrastructure as Code.</li><li>Proven experience running Kubernetes in production (GKE, EKS, AKS), including scaling, security, and observability.</li><li>Experience with GitOps-based workflows and tools such as ArgoCD or similar.</li><li>Solid hands-on experience with AWS and/or GCP and their core networking, compute, storage, and identity services.</li><li>Experience building and maintaining CI/CD pipelines, ideally with GitHub Actions.</li><li>Good understanding of cloud networking and identity, including zero-trust concepts and workload identity.</li><li>Ability to automate operational tasks using Python/Go.</li><li>Proven experience architecting on-premises infrastructure and managing Kubernetes on bare metal.</li><li>Hands-on expertise in hybrid release management and artifact distribution for restricted environments. </li></ul></div><div><strong>Professional skills </strong></div><div><ul><li>Strong communication and collaboration skills in cross-functional, distributed teams.</li><li>Comfortable owning complex systems end to end and making decisions in production environments.</li><li>A proactive, automation-first mindset with a focus on operational excellence.</li><li>Willingness to mentor others and contribute to shared standards and documentation.</li><li>Comfortable working in a remote-first, global environment. </li></ul></div><div><strong>Additionally, it would be beneficial if you have:</strong></div><div><ul><li>Exposure to cloud cost optimization and governance.</li><li>Experience with security posture or compliance tooling.</li><li>Familiarity with AI/ML infrastructure, including GPU-based workloads.</li><li>Contributions to open-source or community infrastructure projects. </li></ul></div><div><strong>If this sounds like you and fits your experience and career goals, we'd be happy to chat.</strong><br><strong> </strong><br><strong>Compensation</strong></div><div><ul><li>Generous remuneration package</li><li>Employee Stock Purchase Plan Enrollment</li></ul><strong>Vacation, Family, and Health</strong></div><div><ul><li>23 vacation days annually</li><li>Birthday day off</li><li>Community service time off</li><li>International Women's Day - March 8 is an official holiday for all employees</li><li>Life and Medical Insurance</li></ul><p>#LI-DG1<br>#LI-Remote</p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...