Specialized Technical Automotive Consultant (Work at Home - Mid-Shift - IN)

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<strong>About the Role</strong><br><br><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>~ Opportunity for ASE-Certified Auto Technicians ~</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Hours:</strong> Mid-Shift</em></span></li><li><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Location: </strong></em></span><span style="font-family: helvetica; font-size: 12pt;"><em>Work from Home – Indiana residents | </em></span><span style="font-family: helvetica; font-size: 12pt;"><em>Initial on-site training – Saginaw, Michigan</em></span></li></ul><p style="margin: 0px;"> </p><div><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley?</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Be the first line of defense in solving new and challenging vehicle repair issues.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><strong><span style="font-family: helvetica; font-size: 12pt;">Why Apply</span></strong></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><strong><span style="font-family: helvetica; font-size: 12pt;">What to Expect</span></strong></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.</span></li><li><span style="font-family: helvetica; font-size: 12pt;">You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><span style="font-family: helvetica; font-size: 12pt;"><strong>Want to Learn More?</strong></span></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;"><strong><span style="color: #0000ff;"><a href="https://insde.co/xo3d" target="_blank" style="color: #0000ff;" rel="noopener">Read about a day in the life of a Morley Technical Automotive Consultant</a></span> </strong><em>(direct link to article: <a href="https://insde.co/o9tc" target="_blank" rel="noopener">https://insde.co/o9tc</a> )</em></span></li><li><span style="font-family: helvetica; font-size: 12pt;"><a href="https://mrly.info/5ja" target="_blank" rel="noopener"><strong>Watch this video to discover more about what you can expect in this role</strong></a><strong>:</strong></span></li></ul><p style="margin: 0px;"><iframe title="YouTube video player" src="https://www.youtube.com/embed/9boGDqVeUZ8?si=0Q64DvJ2jPcyNa4r" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen" data-mce-fragment="1"></iframe></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><br><em>(direct link to video: <a href="https://mrly.info/5ja" target="_blank" rel="noopener">https://mrly.info/5ja</a><a href="https://mrly.info/xjy" target="_blank" rel="noopener"></a> )</em></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><span style="font-family: helvetica; font-size: 12pt;"><strong>Have Questions? </strong></span></em></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Engage directly with our Talent Acquisition (TA) team via live chat during business hours:</span></p><div><ul><li><span style="font-size: 12pt;"><em><a href="https://careers.morleycompanies.com" target="_blank" style="font-family: helvetica;" rel="noopener">careers.morleycompanies.com</a> </em></span></li><li><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">Chat hours: </span></em></span><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | </span></em></span><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">Closed on some holidays</span></em></span></li><li><span style="font-size: 12pt;"><em><span style="font-family: helvetica;">TA will respond to a</span><span style="font-family: helvetica;">fter-hours questions the next business day</span></em></span></li></ul><p style="margin: 0px;"> </p></div></div> <br><strong>Skills for Success</strong><br><br><p style="margin: 0px;"><em><span style="font-size: 12pt;"><strong><span style="font-family: helvetica;">Required Skills</span></strong></span></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems </span></li><li><span style="font-family: helvetica; font-size: 12pt;">Able to use electronic service manuals</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><span style="font-size: 12pt;"><strong><span style="font-family: helvetica;">Eligibility Requirements</span></strong></span></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">High school diploma or equivalent</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Five or more years of recent experience as a mechanic in a full-service shop</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Valid driver's license</span></li><li><span style="font-family: helvetica; font-size: 12pt;">One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)</span></li><li><span style="font-family: helvetica; font-size: 12pt;"><span style="margin: 0px; padding: 0px;" data-ccp-props="{" 335559738":60,"335559739":60,"469777462":[216],"469777927":[0],"469777928":[8]}"=""><span class="EOP SCXW54427518 BCX0" data-ccp-props="{" 335559738":40,"335559739":40,"469777462":[187],"469777927":[0],"469777928":[8]}"=""><span style="font-family: helvetica;">Able to work shifts during these hours: </span></span></span></span><br><ul><li><span style="font-family: helvetica; font-size: 12pt;"><span style="margin: 0px; padding: 0px;" data-ccp-props="{" 335559738":60,"335559739":60,"469777462":[216],"469777927":[0],"469777928":[8]}"=""><span class="EOP SCXW54427518 BCX0" data-ccp-props="{" 335559738":40,"335559739":40,"469777462":[187],"469777927":[0],"469777928":[8]}"=""><span style="font-family: helvetica;">Monday - Friday</span></span></span></span></li><li><span style="font-family: helvetica; font-size: 12pt;"><span style="margin: 0px; padding: 0px;" data-ccp-props="{" 335559738":60,"335559739":60,"469777462":[216],"469777927":[0],"469777928":[8]}"=""><span class="EOP SCXW54427518 BCX0" data-ccp-props="{" 335559738":40,"335559739":40,"469777462":[187],"469777927":[0],"469777928":[8]}"=""><span style="font-family: helvetica;">11 a.m. - 8 p.m. Eastern time / 10 a.m. - 7 p.m. Central time </span></span></span></span></li><li><span style="font-family: helvetica; font-size: 12pt;"><span style="margin: 0px; padding: 0px;" data-ccp-props="{" 335559738":60,"335559739":60,"469777462":[216],"469777927":[0],"469777928":[8]}"=""><span class="EOP SCXW54427518 BCX0" data-ccp-props="{" 335559738":40,"335559739":40,"469777462":[187],"469777927":[0],"469777928":[8]}"=""><span style="font-family: helvetica;">No weekends!</span></span></span></span></li></ul></li><li><span style="font-family: helvetica; font-size: 12pt;"><span style="margin: 0px; padding: 0px;" data-ccp-props="{" 335559738":60,"335559739":60,"469777462":[216],"469777927":[0],"469777928":[8]}"=""><span class="EOP SCXW54427518 BCX0" data-ccp-props="{" 335559738":40,"335559739":40,"469777462":[187],"469777927":[0],"469777928":[8]}"=""><span style="font-family: helvetica;">Must be able to stick to the schedule reliably, as some queues are time sensitive</span></span></span></span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><span style="font-size: 12pt;"><strong><span style="font-family: helvetica;">Nice to Have</span></strong></span></em></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Electric vehicle (EV) experience</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Microsoft Office experience</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Typing skills</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><span style="font-family: helvetica; font-size: 12pt;"><strong>Remote Work Requirements</strong></span></em></p><ul><li><span style="font-size: 12pt;"><span style="font-family: helvetica;">Indiana resident</span></span></li><li><span style="font-family: helvetica; font-size: 12pt;">Secluded and distraction-free work environment </span></li><li><em><span style="font-family: helvetica; font-size: 12pt;">Required internet setup:</span></em><ul><li><span style="font-family: helvetica; font-size: 12pt;">High-speed internet delivered through a wired provider (cable or fiber)</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Computer must be physically connected to your modem / router using an Ethernet cable</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Wireless, 5G and satellite connections are not supported</span></li></ul></li></ul><p style="margin: 0px;"> </p> <br><strong>Why Join Our Morley Family</strong><br><br><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><strong><em>Health & Wellness Benefits</em></strong></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Medical and prescription coverage</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Dental and vision insurance</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Paid time off</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Associate wellness program with rewards for annual checkups</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Financial Benefits</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">401(k) with match</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Flexible spending account (FSA)</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Life insurance</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Company-paid short- and long-term disability insurance</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Benefits to Make Your Life Easier</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">24/7 online access to doctors through Teladoc</span></li><li><span style="font-family: helvetica; font-size: 12pt;">24/7 nurse help desk</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Patient advocacy with free 24/7 support for benefit questions and claims</span></li><li><span style="font-family: helvetica; font-size: 12pt;">Guidance for family, financial and estate planning (including wills)</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>About Morley</strong></em></span></p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Our mission is to deliver extraordinary experiences.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact <a href="mailto:talentacquisition@morleynet.com" target="_blank" rel="noopener">talentacquisition@morleynet.com</a>.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;">Thank you for your interest in Morley.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt;"><em><strong>Notices</strong></em></span></p><ul><li><span style="font-family: helvetica; font-size: 12pt;">Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: <a href="https://mrly.info/bau" target="_blank" rel="noopener">https://mrly.info/bau</a> and your right to work: <a href="https://mrly.info/7wo" target="_blank" rel="noopener">https://mrly.info/7wo</a></span></li><li><span style="font-family: helvetica; font-size: 12pt;">Click here to view Morley’s CCPA Notice for applicants in California: <a href="https://info.morleynet.com/ccpa" target="_blank" rel="noopener">https://info.morleynet.com/ccpa</a></span></li><li><span style="font-family: helvetica; font-size: 12pt;">Click here to view Morley's privacy policy: <a href="https://info.morleynet.com/morley-privacy-policy" target="_blank" rel="noopener">https://info.morleynet.com/morley-privacy-policy</a></span></li></ul><p style="margin: 0px;"> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...