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Virtual Call Center Agent

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<p>Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">remotely!  </span></p><p><br><b>This is a temporary, part-time position, estimated to end November 15th, 2026. Ideal for candidates seeking temporary or supplemental employment!</b></p><p></p><p>We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.<b> </b> </p><p></p><p><i>No sales or collections involved!</i> </p><p></p><p><b><u>Come Join Our Team</u></b> </p><ul><li><p>Base wage of $13/hr. </p></li><li><p>Work remote from the comfort of your home </p></li><li><p>We will train the right <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">candidate  </span></p></li><li><p>Positive attitude and willingness to learn. </p></li><li><p>Flexible shifts within our operating hours</p></li></ul><p></p><p><b><u>Shift Details:</u></b></p><ul><li><p>Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.</p></li><li><p>Must be able to work 1 weekend shift (either a Saturday or Sunday) <i>each </i>week.</p></li><li><p>Minimum 4 consecutive hours per shift</p></li><li><p>Minimum 20 hours per week</p></li></ul><p></p><p><b><u>Job Requirements</u>:</b></p><ul><li><p>Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY</p></li><li><p>Must be 18 years or older (16+ in SC, GA, and TX) </p></li><li><p>Ability to read and speak clearly </p></li><li><p>Ability to handle difficult calls in a professional manner </p></li></ul><ul><li><p>Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform  </p></li><li><p>Typing speed of 30 wpm while maintaining accuracy is preferred </p></li><li><p>Ability to sit and type for majority of shift </p></li><li><p>Ability to provide own equipment (laptop, headset, webcam etc.) </p></li></ul><ul><li><p>Have a dedicated, quiet working space that is free of distractions to conduct business </p></li></ul><p></p><p><b><u>Equipment Requirement</u>s</b></p><p>Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: </p><ul><li><p>Windows machine running Windows 10 OR Mac computer running a recent  <br>version of MAC OS  </p></li><li><p>No Chromebooks - these are not compatible with our systems </p></li><li><p>8 GB of RAM  </p></li><li><p>64 bit Operating system </p></li><li><p>1.8GHz CPU or faster with at least 2 cores </p></li><li><p>An installed anti-virus</p></li><li><p>Most recently updated version of Chrome browser  </p></li><li><p>Ability to download software to the computer  </p></li><li><p>A personal email address capable of receiving files  </p></li><li><p>10 Mbps download internet access speed, 5 mbps upload speed or higher.   </p></li><li><p>Direct plug-in wired access to the data connection (should be postpaid) </p></li><li><p>Direct plug-in access for power for computer or laptop  </p></li><li><p>USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset </p></li><li><p>Working Webcam </p></li><li><p>Smart phone capable of downloading apps and receiving incoming messages via  <br>data or WiFi <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">connection  </span></p></li><li><p>Quiet, noise-free home office space that is free of distractions. </p></li><li><p>Knowledgeable in using the computer and can <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">navigate.  </span></p></li></ul><p></p><p><b><u>Join the Dynata team today!</u></b> </p><p></p><p>At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. </p><p></p><p><i>Dynata is also an affirmative action employer <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">OE/Minority/Female/Veteran/Disabled/Sexual</span> Orientation/Gender Identity.</i> </p><p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...